Refund & Return Policy
Refund & Return Policy
At Tokyo TCG Warehouse, we are committed to customer satisfaction and product authenticity. Please review our refund and return policy carefully before making a purchase. This policy applies only to sealed trading card products.
Our Track Record of Trust & Customer Satisfaction
Throughout our business operations, we have maintained a strong commitment to product integrity, reliable shipping, and customer satisfaction. Our customers have consistently received their orders with products properly sealed and in the expected condition. This dedication has allowed us to build lasting relationships with loyal customers and maintain a strong record of successful transactions, with no history of returns or refunds to date.
However, we understand that unforeseen circumstances, shipping delays, or issues beyond our direct control may occasionally arise. Should any customer experience a problem with their order, our team is always ready to provide assistance and work toward a fair and appropriate resolution, including a refund where applicable. We believe that trust is earned through transparency, accountability, and the willingness to support our customers even when unexpected challenges occur. Pokémon 30th Anniversary Celebration ETB Case
Our commitment goes beyond delivering products; it is about building lasting relationships, protecting customer confidence, and ensuring every customer feels valued, supported, and secure when doing business with us.
14-Day Return Period
Customers may request a return and refund within 14 calendar days of the original purchase date, provided the item is unopened, unused, and in original sealed condition.
This policy is designed to ensure fairness while maintaining product integrity for all customers.
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Conditions for Return Eligibility
To qualify for a return, the following conditions must be met:
-Item must be unopened and factory sealed
-Item must be in original packaging with all seals intact
-Item must be in resellable condition (no damage or tampering)
Proof of purchase (order number or receipt) is required
Return request must be made within 14 days of purchase
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Non-Refundable Items
The following items cannot be returned or refunded
-Any opened or unsealed products
-Items returned after the 14-day return period
-Products that are damaged, used, or altered
-Any special order or non-resellable items (if applicable)
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Return Shipping Address
All approved return must be sent to:
Tokyo TCG Warehouse Department
San Diego, CA 92108 United States
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
How to Request a Return
To start a return, please contact our support team:
info@tokyotcgwarehouse.com
Contact Us on WhatsApp Or SMS : +1(708)480-2647
Please Include :
Full Name
Order Number and Date
Date of Purchase
Reason for Return
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Only sealed and unopened products are eligible
Refunds are not guaranteed for opened items
We recommend keeping proof of shipment when returning items.
If you need any help reach out to us via our Contact Us Page